Got questions?We've got the answers!

Last Updated: July 15, 2020

home

Product

Q:
Who are typical palm.hr users?
A:

Every organization still stuck with paper & spreadsheets or an outdated ERP/HR solution. We serve companies & government entities of all sizes that want to upgrade their HR standards and make sure employees are engaged & rise to their full potential.

Q:
Does palm.hr have an App?
A:

Every organization still stuck with paper & spreadsheets or an outdated ERP/HR solution. We serve companies & government entities of all sizes that want to upgrade their HR standards and make sure employees are engaged & rise to their full potential.

Q:
How is palm.hr different to other solutions in the market?
A:

Software is changing faster than ever before – solutions which were up to date 2 years ago are in some cases completely outdated today. So buying a onetime license and to expect to be using that software for for years to come is not a good approach anymore. Our platform is considered a Software as a Service (SaaS) Solution, of which we take the word “Service” very seriously. Therefore we see our clients more as partners, with whom we grow, prosper and work together on creating amazing HR innovations. In addition, not only is our software & your data hosted safely on the cloud, you will also receive all updates automatically and completely free of charge. Our development team is constantly improving PalmHR, ensuring you will always have the most innovative & engaging HR experience available – compliant with latest standards, rules & regulations.

And one more thing - if prospective clients want to know what the difference is between us and other solutions on the market, we simply ask them to see for themselves by showing a live demo. Get in touch today and find out yourself!

Q:
Who are typical palm.hr users?
A:
Every organization still stuck with paper & spreadsheets or an outdated ERP/HR solution. We serve companies & government entities of all sizes that want to upgrade their HR standards and make sure employees are engaged & rise to their full potential.
Q:
Can I try palm.hr before I purchase? Can I get a trial access?
A:

Every company is unique. Depending on your organizational setup and what services you are looking for, we are happy to show you a live demo of the requested features. If you are planning or undergoing a major HR transformation, our HR advisors are able to train your team throughout the process.

Q:
Can I create my employee directory and ORG chart in palm.hr?
A:

Our system generates a smart organization chart, based on the reporting data you enter for each employee. No drawing up ORG Charts any more - palm.hr does it all for you. And of course we have an employee directory too.

Q:
Can I manage time off, vacation and sick leave with palm.hr?
A:

You can easily set several leave policies for different time off types, from vacation to sick leave – customize your policies & workflows to match your company’s procedures. Your employees can submit their leave requests easily in the Web Portal or with our App.

Q:
Can I use palm.hr from a mobile phone or tablet?
A:

To have the best palm.hr experience on mobile devices, we suggest to use our App – available for download on the Apple App & Google Play Store. palm.hr is certainly accessible on mobile and tablet devices through your web browser. However, we’ve yet to fully optimize palm.hr for web browsers on smaller devices.

Q:
How do I get set up on palm.hr?
A:

This depends on what you are looking for. If you are looking for strategic HR advise, this can’t be done in a one size fits all approach, so we encourage you to get in touch and find out more. However, if you are interested in our software only we believe setting up your palm.hr experience should be fun & intuitive, therefore you can easily onboard all employees yourself.

We have created an onboarding journey & course to set up the system to match your needs. Your team will receive a brief explanation video that makes sure they adapt to the new solution seamlessly. And of course if you face any issues, or you wish for us to set everything for you, we are here and are confident to provide a suitable solution.

Q:
What are the tech requirements for using palm.hr?
A:

You just need a modern web browser like Chrome, Firefox, Safari or Internet Explorer (11 or above) and an internet connection! That’s it 😊

Q:
Can I add my company logo and customize palm.hr?
A:

You can fully customize the appearance of our solution if you subscribe to our premium package.

Q:
Do I need to install anything?
A:

No need – you can start using our system with a modern web browser.

Q:
What languages are supported?
A:

Currently our Web portal & apps are available in English & Arabic.

Service & Support

Q:
What are your customer support hours?
A:

Our customer support is at your disposal from 09.00am to 6.00pm every day, but we usually come early and leave late. So please feel free to give us a shout whenever you want.

Q:
Can you help me switch HR Solution providers?
A:

Switching HR Solution providers with palm.hr is easy – our implementation journey guides you through the entire process. And if you wish, we can extract all data from your previous provider and add it all to your new palm.hr experience.

Q:
Can I talk to a live person?
A:

We believe in being in a partnership with our clients, rather than just being a service provider. If you wish to speak or contact one of our support team, you will always be able to reach us. Every palm.hr client receives a dedicated support agent who will be there to advise and assist you during working hours.

Q:
Can you help me with HR questions and changes in regulations?
A:

Our Resource Center & HR Leaders Community is expanding week by week – our goal is for us all to become the thought leaders of HR & People Development in Saudi Arabia and that we can answer all open questions together. Plus, we’ll keep you notified of certain labor regulation changes that could affect your business. If your solution needs to be changed due to any government law, this will be done in no time, without anybody having to touch any of your hardware devices.

Q:
Do you have HR advisory services?
A:

You bet we do – and we are confident to be able to provide advisory services which will completely change your HR department forever. Please contact our sales team for more details.

Pricing

Q:
What payment options do you accept?
A:

You can use your credit card to pay for any plan. For annual subscriptions exceeding a certain amount, we are happy to issue an invoice. Please contact us for further details.

Q:
What is your cancellation policy? Can I get a refund?
A:

Our goal is to make you happy. You can cancel your monthly plan at any time and won't be billed for subsequent months. No hard feelings & no termination fees.

Q:
How much does palm.hr cost?
A:

Our prices vary depending on company headcount, the type of software features you choose to use and whether or not you want us to include HR advisory services. Please contact our sales team in order to receive the offer that fits your organization.

Q:
I am a Non-Profit Organization– is there any way to receive a discount?
A:

palm.hr cares, and therefore we will evaluate each case independently when it comes to give discounts to Non Profit Organizations. We definitely want to have you on board!

Q:
How do I set up palm.hr? Is there a setup charge?
A:

For software only Clients getting you on board is super easy as we have created an implementation journey & course to get you going in no time – at no additional charge. Your employees will receive a brief introduction video with their login credentials to make sure they adapt & use the system immediately.

Security

Q:
How secure is my data with palm.hr?
A:

As secure as a world-class bank. Data is fully encrypted at rest and in transit using 256-bit SSL encryption. We employ state-of-the-art firewall and backup technology, and our data resides in high-security access-controlled data centers. For more details, visit our security page at www.palmhr.net/security

Q:
Where is my data stored?
A:

If you are a Saudi Government Agency, your data is stored local & according to the regulations of the Communication and Information Technology Commission (CITC).

For Corporates we have partnered with AWS (Amazon Web Services), which are leader in terms of cloud data storage & security. Their data centers maintain several layers of security to control access, including biometric scanning, keycard, retina scan, and PIN number restrictions.

Security cameras monitor all locations 24/7 and onsite staff protect against unauthorized entry. In each facility, our equipment is also kept in locked containers, with additional security safeguards in place to ensure only permitted technicians gain access.