Got questions?We've got the answers!

Last Updated: July 15, 2020

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Q:
Who are typical palm.hr users?
A:

Every organization still stuck with paper & spreadsheets, or an outdated ERP/HR solution. We help companies & government entities of all sizes upgrade their HR standards, and make sure their employees are engaged & rise to their full potential.

Q:
Does palm.hr have an App?
A:

A palm.hr app exists for both Android and IOS users.

Q:
How is palm.hr different from other solutions in the market?
A:

Software is changing faster than ever before – many solutions that were up to date two years ago are completely outdated today. It is no longer efficient to buy a onetime license for HR software, with the intention of using it as is for years to come. Our development team is constantly improving PalmHR, ensuring you will always have the most innovative & engaging HR experience available. All while being compliant with the latest local standards, rules & regulations. Our platform is considered a Software as a Service (SaaS) Solution, and we take the word “Service” very seriously. Therefore, we see our clients more as partners with whom we grow, prosper and work together with to create amazing HR innovations. Not only is our software & your data hosted safely on the cloud, you will also receive all updates automatically, completely free of charge.

Still not sure if palm.hr is the best solution for you? Contact us today to request a live demo and see for yourself why palm.hr is the BEST HR software out there!

Q:
Can I use palm.hr from a mobile phone or tablet?
A:

palm.hr is accessible on mobile devices through your web browser. However, if you want to enjoy palm.hr from your mobile device, we suggest using the App --available for download in the App store for IOS usesrs, and on Google Play for Android users.

Q:
How can I get set up on palm.hr?
A:

If you are interested in using our software for your HR needs, the system is so accessible that you can easily set up your company profile and onboard all of your employees on your own, in a few simple steps! We have created an onboarding journey that is fun, intuitive, easy to folllow, and fully customizable to suit your needs. At the start of your onboarding journey, your team will receive a breif explanation video to help them adapt to palm.hr seamlessly. And if you face any issues, or you would like us to set everything up for you, our Customer Success team is on standby to help you!

If you are looking for HR advice, we encourage you to get in touch with our team with any questions you might have.

Q:
What are the tech requirements for using palm.hr?
A:

To use palm.hr, all you need is an up to date browser like Chrome, Firefox, Safari or Internet Exploer (11 or above) and an internet connection. That's it 😊

Q:
Can I add my company logo and customize palm.hr?
A:

You can fully customize the appearance of our solution if you subscribe to our premium package.

Q:
Do I need to install anything?
A:

No need – you can start using our system with a modern web browser.

Q:
What languages are supported?
A:

Currently our Web portal & apps are available in English & Arabic.

Service & Support

Q:
What are your customer support hours?
A:

Our Customer Success Team is available to assist you from 9 a.m. to 6 p.m.everyday. But we usually come early and leave late, so feel free to give us a shout whenever you want.

Q:
Can you help me switch HR Solution providers?
A:

Switching HR Solution providers with palm.hr is easy – our implementation journey guides you through the entire process. And if you wish, we can extract all data from your previous provider and add it all to your new palm.hr experience.

Q:
Can I talk to a live person?
A:

At palm.hr, we believe our clients are our partners, and we won't settle for just being a service provider. If you wish to speak to someone from our support team, you can reach us anytime via live chat or email easily, by clicking on the support icon on the bottom left side on any page of your palm.hr system. Every palm.hr client receives a dedicated support agent who will be available to advise and assist them during working hours.

Q:
Can you help me with HR questions and changes in regulations?
A:

Our Resource Center & HR Leaders Community is expanding week by week – our goal is for us all to become the thought leaders of HR & People Development in Saudi Arabia and that we can answer all open questions together. Plus, we’ll keep you notified of certain labor regulation changes that could affect your business. If your solution needs to be changed due to any government law, this will be done in no time, without anybody having to touch any of your hardware devices.

Q:
Do you have HR advisory services?
A:

You bet we do – and we are confident that we can provide advisory services which will change your HR department forever. Contact our sales team for more details.

Pricing

Q:
What payment options do you accept?
A:

You can use your credit card to pay for any plan. For annual subscriptions exceeding a certain amount, we will be happy to issue an invoice for your subscription plan. Please contact us for more details.

Q:
What is your cancellation policy? Can I get a refund?
A:

Our goal is to make you happy. You can cancel your monthly plan at any time and won't be billed for subsequent months. No hard feelings & no termination fees.

Q:
How much does palm.hr cost?
A:

Our prices vary depending on company headcount, the type of software features you choose to use and whether or not you want us to include HR advisory services. Please contact our sales team in order to receive the offer that fits your organization.

Q:
I am from a Non-Profit Organization - is there any way to receive a discount?
A:

palm.hr cares, we evaluate each case independently when it comes to giving discounts to Non-Profit Organizations. We definitely want to have you onboard!

Q:
How do I set up palm.hr? Is there a setup charge?
A:

For software only Clients, getting started is super easy! We have created an implementation journey & course to get you going in no time --at no additional charge. Your employees will receive a brief introduction video with their login credentials to help them adapt and use the system immediately.

Security

Q:
How secure is my data with palm.hr?
A:

As secure as a world-class bank. Data is fully encrypted at rest and in transit using 256-bit SSL encryption. We employ state-of-the-art firewall and backup technology, and our data resides in high-security access-controlled data centers. For more details, visit our security page at www.palmhr.net/security

Q:
Where is my data stored?
A:

If you are a Saudi Government Agency, your data is stored locally & according to the regulations of the Communication and Information Technology Commission (CITC).

For Corporate organizations we have partnered with AWS (Amazon Web Services), which are leaders in terms of cloud data storage & security. Their data centers maintain several layers of security to control access, including biometric scanning, keycard, retina scan, and PIN number restrictions.

Security cameras monitor all locations 24/7 and onsite staff protect against unauthorized entry. In each facility, our equipment is also kept in locked containers, with additional security safeguards in place to ensure only permitted technicians gain access.